maintenance

Maintenance for Video Teleconferencing

ITG’s proactive approach embraces innovation and partnership with our clients. We deliver service excellence through our employees, our leadership in best practices, our internally developed and owned ITIL certified management platform, and our worldwide managed services capability.

 

Integration Technologies Group, Inc. (ITG) is the premier IT product and service provider on which many US Agencies, with over 200,000 configuration items have depended on to provide quality service to their information systems users. ITG offers service excellence through our deep network of service engineers worldwide coupled with our management platform, CENTRE, which was founded on best practices. For more than 28 years we have provided Government Agencies and commercial firms with rapid and responsive I.T. support services. As an integrator of computer and telecommunications-based systems, ITG brings the highest standards of integrity and professionalism to the marketplace. We support our clients with the ability to integrate hardware, software, communica­tions, training, maintenance, and management into technically superior, cost-effective customer solutions. Whatever the task, ITG commits to ensuring customer satisfaction through technical excellence, management expertise and personal attention that our customers demand.

 

The ITG approach offers three distinguishing factors to our clients:

ITG Best PracticesITG stands apart as the company that holds ISO 9001:2008, Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Level III for DEV and SVC, ISO 20000-1:2005, and ISO 27001 certifications.  We are one of the first five companies in the United States to receive the ISO 20000-1:2005 certification, the standard that is based on the Information Technology Infrastructure Library (ITIL), and the only one to meet all five quality standards. Our project management team adheres to practices recognized by the Project Management Body of Knowledge (PMBOK). The practical, positive results of applying best practices are felt throughout an organization, whether it is the one providing the services or the one receiving the services. On the providing end, the results are that people are aware of what is expected of them, enabling them to perform at optimum effectiveness. On the receiving end, the application of best practices is embodied in having expectations met and consistently being pleased with the quality of service.

 

ITG CentreITG’s Common Enterprise Resource platform (CENTRE) makes our service approach possible. CENTRE is a comprehensive web-based application that integrates the essential operations of our business and is certified by Pink Elephant’s PinkVERIFYTM for process areas of ITIL V.2 and V.3. CENTRE’s unique capabilities provide transparency to contract activities and make people accountable for their actions. CENTRE is an inclusive Web-based set of integrated tools that uses leading-edge technology designed by ITG specifically to support IT services.

 

Consistent Service WorldwideOur principal strength is our ability to deliver consistent high-quality service worldwide through our trusted field technicians and SME service engineers. We offer a consistent quality of service through courteous and professionally dressed specialists with uniform training, skills, and customer satisfaction commitment. Our support model includes a state of the art depot facility with over five million dollars of tested and ready for delivery spare parts coupled with a cadre of highly skilled bench technicians.

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