Best Practices Worldwide IT Services
We are an established Best Practices global IT services company that supports clients in more than 1,230 locations in 30 countries. We hold the prestigious position of being one of very few companies to have obtained multiple organizational and product certifications for ISO 9001:2008, ISO 20000-1:2005, ISO 27001:2005, CMMI-DEV and CMMI-SVC Level 3 and ITIL.
In addition to our focus on video teleconferencing technologies we also apply our Best Practices principles to other services we offer, including: IT service management, supply chain management, adaptive technologies, design, consulting, training, installation, migration, maintenance, and acquisition. We have been a member of the American Society for Quality and a partner to the Carnegie Mellon Software Engineering Institute for CMMI since January 2007.
Clients rely on our talented and certified engineers, staff consultants, and subcontractors to provide expertise, tools, and hands-on assistance. We also maintain contract vehicles and teaming partnerships necessary to deliver wherever and whenever related technologies our clients need.
Quality Management Systems
ITG has integrated ISO, ITIL, CMMI principles, and Best Practices into the “Common Enterprise Resource”, CENTRE, an Automated Quality Management System. This powerful software product has enabled ITG to receive the ISO and ITIL certifications, as well as achieve our CMMI ratings. CENTRE is a web-based, modular set of applications, encompassing all aspects of an organization’s operations. Project Management, IT Service Management, Requirements and Release Development and Management, are but a few of CENTRE subsystems. CENTRE is available to all our clients, providing project visibility, earned value management and contract mandated reporting as applicable.
World Wide Information Technology Support
ITG is a global IT services organization with a 365-day, 24-hour help desk facility, covering all international incoming calls via one single 1-800 number.
One US 1-800 number and toll free access by country, for all countries
Proven Track Record
We have developed a distinguished record of tackling complex and unique problems in government agencies, commercial enterprises, and non-profit organizations.
We operate on the basic policy: The customer will be satisfied. Staff members assigned to projects are dedicated to meeting this goal; a fact that has not gone unrecognized by our clients. We were awarded the United States Department of the Treasury Small Business Partner of the Year for 1999 and were nominated for the IRS Small Business Partner of the Year in both 2000 and 2001 for “outstanding contributions to the IRS.”